Q: What's the warranty period?
A.24 months warranty period, starting from the date of the successful installation and commissioning of the equipment at the Buyer’s Installation site. During which all parts damaged because of quality problem will be changed for free.
Q: Do you have installation and commissioning service?
A.If buyers come to our factory to inspect, the training to install and operate is provided face to face. If not, manual and video is provided to show how to install and operate.
B. If buyer need we will send technician to buyer site to do installation and commissioning and training.
Q: What’s your after-sales service ?
A.We provide 24-hour online service for our customers.
And we are happy to give advice and also have skilled technicians available to maintain the machine overseas to customers’ workshop if needed.
Q: What's your delivery time？
A.Normally we can finish production and testing within 45-70 days after receiving deposit. Some machines in stock, can be delivered at any time.
Q: You are trading company or factory?
A.We are Manufacturer, and we export our machine by ourselves.
Q: Do you provide customized machine?
A.Sure, we can design the machine according to the requirement and profile drawing you provide.
Our engineers can offer the best professional solution to our worldwide clients.
Q: How to visit your factory?
A.We are nearby Shanghai, 3 hours by car to Shanghai Pudong airport 2 hours to Shanghai Hongqiao airport. By high speed train from Shanghai to East Wuxi (Wuxi Dong station), half an hour.
Q: How to place order ？
A.Inquiry---confirm the profile drawings and technical specification and price----confirm the PI---arrange the deposit or L/C---start production-- do inspection--- Shipment